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SaaS Live Chat Application – Real-Time Customer Engagement for Modern Websites
This project is a powerful and competitive SaaS-based live chat solution designed to help businesses communicate with website visitors in real time. Built for scalability and performance, the application enhances customer support, drives conversions, and improves user engagement through instant, personalized communication.
🔧 Core Features:
Real-Time Messaging
Instant communication between website visitors and support agents, enabling fast resolution of queries and higher customer satisfaction.
Customisable Chat Widget
Easily embeddable widget with customisation options for brand colors, agent profiles, and greetings to match any website’s identity.
Chatbot Integration
Smart chatbot for handling frequently asked questions, lead generation, and 24/7 customer assistance, reducing the load on human agents.
Customer Tracking & Analytics
Monitor visitor behavior, page history, and time spent on site to enable proactive messaging and better support decisions.
Conversation History & Storage
All chat logs are securely stored, searchable, and accessible for both agents and users to reference past interactions.
Agent Dashboard
Feature-rich interface for support teams to manage conversations, track active users, respond quickly, and assign tasks.
User Authentication (Optional)
Seamless integration with existing user systems, allowing identification of logged-in users and personalized experiences.
Email Notifications
Notify users of missed messages or follow-ups when they are offline to maintain a continuous support cycle.
Performance Optimized
Lightweight, fast-loading chat interface that doesn’t slow down the host website.
Multi-Website Support
A single admin account can manage multiple websites and teams, making it ideal for agencies and multi-brand companies.
📈 Business Benefits:
Increases conversion rates by addressing customer concerns instantly.
Enhances brand trust with fast, human-like support.
Reduces support costs by automating FAQs and lead filtering.
Provides actionable insights into user behaviour and support effectiveness.
🛠 Tech Stack:
Next.js – For a fast, responsive, and SEO-friendly frontend experience
Firebase – For real-time database, authentication, and cloud storage
Material UI – Ensures a modern and consistent design system
Framer Motion – Adds smooth animations and transitions to improve UX
Live chat solution is tailored for SaaS deployment, offering businesses a plug-and-play communication tool that scales as they grow. Whether for startups or enterprises, it brings powerful real-time interaction to the heart of any digital experience.
